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Shipping & Returns


In the continental US and Canada, pots 16" in diameter or smaller usually go by UPS.  19" or larger pots are palletized and go by FedEx Economy Freight.

CANADA & INTERNATIONAL shipments.  Many of our international customers fare better placing their pots on WILL CALL.  With WILL CALL, we crate your pots, generate any NAFTA documents required, and you have your own freight handler pick up the shipment at our dock in Portland, OR   USA.  This allows our international customers to arrange for the lowest shipping price available to their location.    

We can ship to virtually any address in the world.  We will generate freight quotes for you on request.  Please bear in mind that in order to do the quote, the crucibles must first be crated so that we know the weight and dimensions of your custom shipment.   

When you place an order, you are charged a $15.00 flat rate down payment on your freight bill.  Your actual shipping cost will always be over $15.00.  Once the actual freight cost for your shipment is known, we charge your card a second time to process whatever balance is due over your $15.00 prepayment.  We send an itemized receipt by e-mail for any charges made to your card.  Any billing or freight questions can be directed to us at glassgu@earthlink.net or by phone to 603 323 7900.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

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